This is a past event.

Debrief to win: make your customer experiences better

Join the CILCSA Board as we welcome Robert Teschner "Cujo" for our keynote event. Cujo spent decades leading F-15 and F-11 teams on high-stakes missions. He has translated the combat-proven system-plan of brief, execute and debrief into a framework for business leaders. In his book, DeBrief to Win, he shows how to build accountable teams by turning fighter-pilot discipline into an operating rhythm any business can implement immediately.