The WOW Effect CILSCA Summit

Join us at The WOW Effect CILCSA Summit and celebrate CILCSA's 10-year anniversary and national customer service week! Back by popular demand, Jack Stahlmann will be our featured keynote speaker, and he'll tell us how to navigate negativity in the workplace. There will be six afternoon breakout sessions over two time periods following the keynote and a closing reception with cash bar to round out the celebration. The afternoon will be filled with strategies for keeping you and your customers satisfied. Keynote session include:  • Steve Peralta – Approach to Enhancing the Customer Experience (CX) through NPS  • Julie Davis – The Elusive "WOW" Effect  • Tess Fyalka – Say What Needs to Be Said: 3 Essential Steps for Tackling Tough Conversations with Confidence  • Chris Hembrough – Delivering World Class Service - Strategies for Success  • Brandon Doherty – Beyond the Game: Capturing the SCHEELS Sports Park Market with Exceptional Service  • Troy Horton – AI for Impact: Creating WOW-Worthy Customer Experiences Across Industries